Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Email message blank in Firefox and Thunderbird... OK in Chrome!

  • 3 답장
  • 1 이 문제를 만남
  • 5 보기
  • 최종 답변자: guigs

more options

I use Thunderbird for my email on a regular basis. Certain messages form one source occasionally show up as a blank page. I attributed this to a problem on his end, because, when I opened my messages in webmail through Firefox, the message also was a blank page. HOWEVER... For some reason I opened my webmail in Google Chrome, and found that the message displayed properly! I searched and found an old message in my webmail account that also displayed in Chrome, but not in Thunderbird or Firefox. I then went to webmail through Internet Explorer. The messages display properly there as well!

 (This is all being done at the same time from my personal laptop, connected to my personal wifi at home.)

Where is the glitch?

I use Thunderbird for my email on a regular basis. Certain messages form one source occasionally show up as a blank page. I attributed this to a problem on his end, because, when I opened my messages in webmail through Firefox, the message also was a blank page. HOWEVER... For some reason I opened my webmail in Google Chrome, and found that the message displayed properly! I searched and found an old message in my webmail account that also displayed in Chrome, but not in Thunderbird or Firefox. I then went to webmail through Internet Explorer. The messages display properly there as well! (This is all being done at the same time from my personal laptop, connected to my personal wifi at home.) Where is the glitch?

모든 댓글 (3)

more options

For Thunderbird, see if you can view the original message in this case. You can also right click the folder and select properties and then the repair button to re-index your mail.

For Firefox, this will depend on the webmail service being used.

more options

It IS the original message that is blank.

As far as "For Firefox, this will depend on the webmail service being used."

I'm using the same webpage URL to open the same webmail site. It works in Chrome, but not Firefox!

more options

Thank you for the clarification. I would first recommend these troubleshooting steps: