Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 1 답장
  • 1 이 문제를 만남
  • 6 보기
  • 최종 답변자: philipp

tficici
tficici
more options

Hello, I can't run Firefox, because it keeps crushing continuously at the startup. Safe mode is not working too.

I check files in the crash report and found that id : Crash ID: bp-6800652f-0101-47cb-b035-bafa02151124 Crash ID: bp-d1a81eaf-107b-49cf-b9c8-63b282151124 (There are a few more, but just added latest 2 of them)

That pc provided by our company and has many default softwares on it. Firefox was working fine up to a few days ago. If you need any assistance i will try to do my best.

Info : Windows 7 Enterprise 64 bit os Lenova X1 Carbon notebook


Kind regards. Tolgay

Hello, I can't run Firefox, because it keeps crushing continuously at the startup. Safe mode is not working too. I check files in the crash report and found that id : Crash ID: bp-6800652f-0101-47cb-b035-bafa02151124 Crash ID: bp-d1a81eaf-107b-49cf-b9c8-63b282151124 (There are a few more, but just added latest 2 of them) That pc provided by our company and has many default softwares on it. Firefox was working fine up to a few days ago. If you need any assistance i will try to do my best. Info : Windows 7 Enterprise 64 bit os Lenova X1 Carbon notebook Kind regards. Tolgay

모든 댓글 (1)

philipp
philipp
  • Moderator
more options

hi Tolgay, this seems to be a crash caused by the websense endpoint security software that's active on your device.

in case you are able to install software yourself, you could try if switching to the extended support release of firefox (that's 38.4.0 at the moment) can fix the issue (as we often get reports that websense isn't working correctly with the most recent release builds): https://www.mozilla.org/en-US/firefox/organizations/all/

otherwise you might have to get in contact with your IT department about this issue and see if they can deploy an update for websense...