Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 4 답장
  • 1 이 문제를 만남
  • 3 보기
  • 최종 답변자: cor-el

more options

I just updated the browser to version 43 and restarted. The crash also occurs when I start Firefox in safe mode.

bp-1b73a962-5d02-4e9a-be9c-a449d2151215

I can't add the troubleshooting information because I can't get Firefox to even launch.

I just updated the browser to version 43 and restarted. The crash also occurs when I start Firefox in safe mode. bp-1b73a962-5d02-4e9a-be9c-a449d2151215 I can't add the troubleshooting information because I can't get Firefox to even launch.

선택된 해결법

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

more options

hi, which security program do you have running on your pc?

please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner... Troubleshoot Firefox issues caused by malware

more options

If there's no rational explanation for the problem, it could be that the program files became corrupted in the update. To rule out that kind of issue, I suggest:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 43.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Does a cleanly reinstalled Firefox start up normally??

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

선택된 해결법

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.