Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 6 답장
  • 1 이 문제를 만남
  • 10 보기
  • 최종 답변자: cor-el

pricem
pricem
more options

Conducting search in Outlook Email and Firefox crashes and shuts down. How do I resolve this problem. It is happening 90% of the time when I enter my search parameters and hit enter.

Conducting search in Outlook Email and Firefox crashes and shuts down. How do I resolve this problem. It is happening 90% of the time when I enter my search parameters and hit enter.

모든 댓글 (6)

alex_mayorga
alex_mayorga
  • Moderator
more options

¡Hola!

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

These are separate programs. A problem with one should not effect the other. What were you doing? Did you try to access a link?

pricem
pricem 질문자
more options

bp-b47d1c2f-957f-4fd1-b002-88af42160128 1/28/2016 5:20 PM bp-0ec65192-aa54-4e1c-80ed-3f2e32160128 1/28/2016 5:17 PM bp-ef28a469-359a-425b-b735-bea242160128 1/28/2016 5:06 PM bp-f06e9abf-59d0-4eba-a5bc-0effa2160128 1/28/2016 5:05 PM bp-ce2316e5-8179-4d4a-bdc9-58b2c2160128 1/28/2016 4:50 PM

pricem
pricem 질문자
more options

Although Outlook and Firefox are two separate programs (FredMcD), I have an online Share Site version of Outlook for my business. The Online Version of Outlook is conflicting with Firefox when I use the Search option in the program and crashes. My last (5) crash reports are listed above.

FredMcD
FredMcD
more options

My bad, I thought you meant the Outlook Livemail program.

Signature mozilla::a11y::DocAccessible::ValidateARIAOwned

lpxpcom.dll = LastPass

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1231919 RESOLVED FIXED crash in mozilla::a11y::DocAccessible::ValidateARIAOwned

Disable / Update LastPass

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with some accessibility (a11y) component. The System Detail list also shows "Accessibility: Yes", so you appear to have enabled some accessibility features in Windows.

Do you know what accessibility component(s) this could be about?