Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

It appears my primary inbox has essentially been emptied by Norton AntiVirus. Is there a way to prompt Thunderbird to re-download emails from my server?

  • 5 답장
  • 2 이 문제를 만남
  • 3 보기
  • 최종 답변자: Toad-Hall

more options

All my inbox messages didn't have anything in the bodies. After searching here I read to Right Click the inbox, select Properties and then Repair Folder. When I did this I ended up with only ONE message in my inbox when I originally had thousands. Reading further in the message thread this happened to others - it was suggested that perhaps an anti-virus program was at fault.

I did some thinking and just prior to this I did have a Norton Antivirus message in which it had found problem files - I simply told it to delete the files... Now it seems as though there may have been something associated with my primary inbox file and thus all my email bodies are gone...

I can deal with this as I usually filter important emails into other folders. Now, is there a way to prompt THunderbird to re-download all the read emails from my personal server?

All my inbox messages didn't have anything in the bodies. After searching here I read to Right Click the inbox, select Properties and then Repair Folder. When I did this I ended up with only ONE message in my inbox when I originally had thousands. Reading further in the message thread this happened to others - it was suggested that perhaps an anti-virus program was at fault. I did some thinking and just prior to this I did have a Norton Antivirus message in which it had found problem files - I simply told it to delete the files... Now it seems as though there may have been something associated with my primary inbox file and thus all my email bodies are gone... I can deal with this as I usually filter important emails into other folders. Now, is there a way to prompt THunderbird to re-download all the read emails from my personal server?

선택된 해결법

Try this:

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Show folder' button

a new window opens showing the contents of your profile folder name. (These are all the files and folders you would copy if creating a backup)

  • Close Thunderbird now - this is important.
  • Click on 'Mail' folder
  • click on pop mail account name folder
  • scroll down, locate and delete this file : popstate.dat

This file keeps a record of what has been downloaded. If you delete it, a new one will be created when you start up Thunderbird. It will be empty and so should start to download anything left on the server. It does depends sometimes on what the server allows; some servers may only allow eg: last 30 days, but most will allow the whole lot to be downloaded again.

Please report back on results.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (5)

more options

Are they still on the server?

Is it a POP-connected account?

more options

Yes, there are a ton of messages still on the server. It's my hosted server space.

This is a POP account currently

글쓴이 Cadfactor 수정일시

more options

선택된 해결법

Try this:

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Show folder' button

a new window opens showing the contents of your profile folder name. (These are all the files and folders you would copy if creating a backup)

  • Close Thunderbird now - this is important.
  • Click on 'Mail' folder
  • click on pop mail account name folder
  • scroll down, locate and delete this file : popstate.dat

This file keeps a record of what has been downloaded. If you delete it, a new one will be created when you start up Thunderbird. It will be empty and so should start to download anything left on the server. It does depends sometimes on what the server allows; some servers may only allow eg: last 30 days, but most will allow the whole lot to be downloaded again.

Please report back on results.

more options

This worked well. Thanks so much. Of course, now I have duplicate messages in my filtered sub-folders but that's another issue for another day. Such is life when leaving so many old messages on the server.

more options

There is an addon that can help with duplicates. Actually, there are two. I've not used either, but they both seem to get decent reviews.