Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

No matter what I do, I cannot open Firefox - says my profile is missing - But Chrome indicates that Firefox is running.

  • 1 답장
  • 0 이 문제를 만남
  • 20 보기
  • 최종 답변자: cor-el

Donald Scott
Donald Scott
more options

No matter what I do, I cannot open Firefox. It says my profile is missing or inaccessible. I have tried everything you suggest with no luck.

When I tried to import my bookmarks in Chrome, though, Chrome indicates that Firefox is running. I am using Chrome now as a backup.

I even uninstalled and reinstalled FF - same error message.

I am dead in the water.

How do I fix this problem?

No matter what I do, I cannot open Firefox. It says my profile is missing or inaccessible. I have tried everything you suggest with no luck. When I tried to import my bookmarks in Chrome, though, Chrome indicates that Firefox is running. I am using Chrome now as a backup. I even uninstalled and reinstalled FF - same error message. I am dead in the water. How do I fix this problem?

모든 댓글 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).