We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot Print: Missing "print_printer" in Config

  • 6 답장
  • 2 이 문제를 만남
  • 2 보기
  • 최종 답변자: multiboot

more options

I can't print to my HP Deskjet 3940 from Thunderbird.

This situation has been going on for the last few versions on TB. I'm currently using version 45. I looked at a number of posts, and they suggested resetting the entry for "print.print_printer" in the Config file. Unfortunately, there is no listing for anything called "print_printer" or the longer name in the Config file. This is probably why "Print Preview" doesn't work either.

How should I fix this printing problem? Is there a way to manually add my printer to the TB "config" file?

Any help would be appreciated, Thanks

I can't print to my HP Deskjet 3940 from Thunderbird. This situation has been going on for the last few versions on TB. I'm currently using version 45. I looked at a number of posts, and they suggested resetting the entry for "print.print_printer" in the Config file. Unfortunately, there is no listing for anything called "print_printer" or the longer name in the Config file. This is probably why "Print Preview" doesn't work either. How should I fix this printing problem? Is there a way to manually add my printer to the TB "config" file? Any help would be appreciated, Thanks

모든 댓글 (6)

more options

Forgot to mention that I'm currently running Windows 10.

more options

can you print from other applications?

more options

Matt said

can you print from other applications?

Yes, I can print from all other applications without any problems. It's only Thunderbird that I can't print from.

more options

I looked at how Thunderbird is set up on my Ubuntu partition. I can print from that OS.

I then added the same string via the Thunderbird Config Editor on Windows 10: print_printer user set string Deskjet-3900

Still not able to print. Any suggestions?

more options
more options

Matt said

See https://support.mozilla.org/en-US/questions/1118591?utm_campaign=questions-reply&utm_medium=email&utm_source=notification Might the Windows 10 bug mentioned be the answer?

Could be a related problem. I may have to fire up Microsoft Outlook 2013 if I want to print.