Mozilla 도움말 검색

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My browser is not functioning properly a week after downloading Windows 10

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  • 최종 답변자: FredMcD

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When I go to Mozilla Firefox it does not load properly. The top layer does not load. So no logo. This also affects my email and when I do surveys the same thing happens. Would it help if I took off Mozilla and then downloaded it afresh?

When I go to Mozilla Firefox it does not load properly. The top layer does not load. So no logo. This also affects my email and when I do surveys the same thing happens. Would it help if I took off Mozilla and then downloaded it afresh?

선택된 해결법

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

문맥에 따라 이 답변을 읽어주세요 👍 1

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Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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This did not work any other suggestions. It is really annoying

글쓴이 jmweal 수정일시

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선택된 해결법

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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I did Safe Mode and Refresh in desperation and it is restored.

글쓴이 jmweal 수정일시

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Is everything working okay now?

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Yes I have just logged on again and it appears to be fine. Thank you for the help

글쓴이 jmweal 수정일시

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Glad to help. Safe Surfing.