We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

could a virus prevent thunderbird from opening?

  • 2 답장
  • 1 이 문제를 만남
  • 5 보기
  • 최종 답변자: Wayne Mery

more options

When I opened Thunderbird today it downloaded messages but I could not see the messages because the screen was stuck on a date earlier in august. I tried to scroll to the top of the screen to see the incoming messages, but that didn't work. I also could not close the program, it was not responding to the cursor. Then I tried to force close it with ctrl-alt-delete and I could not fix the cursor on the line 'Thunderbird'. This line was constantly shifting. I closed all the other programs and shut down the computer. When I turned the computer on a few hours later, Thunderbird refuses to open. All other programs open normally. Could it be a virus? Also, when I tried to do a threat scan with Mc Afee, I did not receive the normal window but something about a folder and 'nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn' as if it was filling out itself. Please help.

When I opened Thunderbird today it downloaded messages but I could not see the messages because the screen was stuck on a date earlier in august. I tried to scroll to the top of the screen to see the incoming messages, but that didn't work. I also could not close the program, it was not responding to the cursor. Then I tried to force close it with ctrl-alt-delete and I could not fix the cursor on the line 'Thunderbird'. This line was constantly shifting. I closed all the other programs and shut down the computer. When I turned the computer on a few hours later, Thunderbird refuses to open. All other programs open normally. Could it be a virus? Also, when I tried to do a threat scan with Mc Afee, I did not receive the normal window but something about a folder and 'nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn' as if it was filling out itself. Please help.

모든 댓글 (2)

more options

McAfee is the cause of long term failure in Thunderbird. It ranks No. 6 on our crash reports as the cause and has caused all sorts of issues over a number of years. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

more options

I am working with McAfee to get more information to fix a crash issue related to McAfee. If you still have McAfee installed, and you crashed (not just script timed out) we could really use your help.