Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

POP-UP WARNING THAT SECURITY & PRIVACY BREACHED

  • 2 답장
  • 2 이 문제를 만남
  • 14 보기
  • 최종 답변자: LADYSINGER

more options

I was on a website, clicked onto a link & immediately got a huge flashing pop-up with print & audible warning that my computer was locked, & to call a certain number immediately. Couldn't close this page, & was unable to close Mozilla Firefox, & had to use force shut down.

I waited a couple minutes & then turned my computer back on, ran Malwarebytes scan & clean, then scanned again. Also ran Avast Premier, & no problems were detected.

Is there anything more that I need to do, or can I rest easy?

I was on a website, clicked onto a link & immediately got a huge flashing pop-up with print & audible warning that my computer was locked, & to call a certain number immediately. Couldn't close this page, & was unable to close Mozilla Firefox, & had to use force shut down. I waited a couple minutes & then turned my computer back on, ran Malwarebytes scan & clean, then scanned again. Also ran Avast Premier, & no problems were detected. Is there anything more that I need to do, or can I rest easy?

선택된 해결법

Hi LADYSINGER, it sounds like an especially obnoxious ad to persuade you to access their paid tech support service. It doesn't sound like you downloaded and ran/opened/installed any files. In that case, I think you're probably fine.

There are a few different page designs these companies use. In one of them, pressing the Esc key several times quickly in a row will break the sign-in/reload cycle so you can close the tab normally. Others might behave differently.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

more options

선택된 해결법

Hi LADYSINGER, it sounds like an especially obnoxious ad to persuade you to access their paid tech support service. It doesn't sound like you downloaded and ran/opened/installed any files. In that case, I think you're probably fine.

There are a few different page designs these companies use. In one of them, pressing the Esc key several times quickly in a row will break the sign-in/reload cycle so you can close the tab normally. Others might behave differently.

more options

I'm so thankful to you, jscher2000, for your input. I've since found their url from my internet history & reported this incident to Google.