Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Since 52.1.1 update I click on command and nothing happens. Frozen.

  • 4 답장
  • 2 이 문제를 만남
  • 8 보기
  • 최종 답변자: ptflaw

more options

Everything was fine until the automatic update today. Now it loads but when I click on an e-mail or try to change the e-mail account it is checking nothing happens at all. None of the commands on top work either. Starting in safe mode does nothing. I cannot read any e-mail or switch accounts.

Everything was fine until the automatic update today. Now it loads but when I click on an e-mail or try to change the e-mail account it is checking nothing happens at all. None of the commands on top work either. Starting in safe mode does nothing. I cannot read any e-mail or switch accounts.

선택된 해결법

After being unable to even start Windows 7 in safe mode I gave up. I used the restore point function to go back to prior to the installation of 52.1.1 which resulted in the older program being unable to run, so I went to FileHippo ann downloaded version 45.8 which now seems to work okay again.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

more options

Please describe what you're doing in a way that someone who cannot see what's happening on your screen is able to follow your steps. Provide as many details as possible. A statement like 'I cannot read any e-mail' isn't that useful really.

more options

When Thunderbird loads everything appears normal. I can see the number of e-mails in the inbox (the number only. The actual list is visible only on the default e-mail account that appears on the screen) . However, when I place the cursor over an e-mail and click on it to open it, nothing happens. It is like the mouse isn't working although I know it is. I then click on another e-mail account to even see if those e-mails will display in a list. Nothing happens. That is the point. Nothing at all happens. It is just frozen when I click on any e-mail, or account or go into the menus at the top of the page.

I have followed the instructions to start Thunderbird in safe mode but that has no effect.

All of this started immediately on the update referenced above being installed.

That is all the detail I can give you.

more options
more options

선택된 해결법

After being unable to even start Windows 7 in safe mode I gave up. I used the restore point function to go back to prior to the installation of 52.1.1 which resulted in the older program being unable to run, so I went to FileHippo ann downloaded version 45.8 which now seems to work okay again.