Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

more options

I have tried clean-install Firefox 54, but it crashes at startup or in safe mode. Now, I can't even uninstall it. It gives NSIS error.

Crash ID: bp-f5681a24-cf1b-4b50-872a-e4a5f1170629

I have tried clean-install Firefox 54, but it crashes at startup or in safe mode. Now, I can't even uninstall it. It gives NSIS error. Crash ID: bp-f5681a24-cf1b-4b50-872a-e4a5f1170629

선택된 해결법

Sorry to hear about the crashes and thank you for the crash report ID.

The crash occurs when Firefox interacts with your Comodo security software. The bug linked to your crash report has this information from earlier today:

Hi everybody,

This reported issue is caused by incompatibility with Microsoft Windows update KB4022716.
Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week.
Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

--
Sergey Kazakov
Development Manager on Comodo Internet Security products

Well, unfortunately, you already got the update. According to Microsoft's article about that update:

This non-security update includes quality improvements. No new operating system features are being introduced in this update.

https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716

So it sounds safe to remove, which I think you might be able to do using the Windows Control Panel "View Installed Updates" (judging from what it's called in Windows 7). I don't know whether there are other workarounds.

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (1)

more options

선택된 해결법

Sorry to hear about the crashes and thank you for the crash report ID.

The crash occurs when Firefox interacts with your Comodo security software. The bug linked to your crash report has this information from earlier today:

Hi everybody,

This reported issue is caused by incompatibility with Microsoft Windows update KB4022716.
Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week.
Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

--
Sergey Kazakov
Development Manager on Comodo Internet Security products

Well, unfortunately, you already got the update. According to Microsoft's article about that update:

This non-security update includes quality improvements. No new operating system features are being introduced in this update.

https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716

So it sounds safe to remove, which I think you might be able to do using the Windows Control Panel "View Installed Updates" (judging from what it's called in Windows 7). I don't know whether there are other workarounds.