Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox can't load profile after update to version 57

  • 4 답장
  • 21 이 문제를 만남
  • 23 보기
  • 최종 답변자: kostek00

more options

Today after updating Firefox from version 56 to 57 I'm getting constantly message saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible". It show's up few times when starting Firefox and everytime I open any page in new tab that includes add-on, history, etc. (openning only new tab doesn't show this message).

This is what I tried without success: -> Complete reinstalling with pc restart. -> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles -> https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible -> Wiping out all mozilla folders from roaming, local and locallow and then creating new profile.

Today after updating Firefox from version 56 to 57 I'm getting constantly message saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible". It show's up few times when starting Firefox and everytime I open any page in new tab that includes add-on, history, etc. (openning only new tab doesn't show this message). This is what I tried without success: -> Complete reinstalling with pc restart. -> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles -> https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible -> Wiping out all mozilla folders from roaming, local and locallow and then creating new profile.

선택된 해결법

hi, are you using an older program version/edition of kaspersky as https://bugzilla.mozilla.org/show_bug.cgi?id=1384327 sounds similar. they apparently have rectified the problem with fixes in their current version...

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (4)

more options

선택된 해결법

hi, are you using an older program version/edition of kaspersky as https://bugzilla.mozilla.org/show_bug.cgi?id=1384327 sounds similar. they apparently have rectified the problem with fixes in their current version...

more options

Yes, I do have Kaspersky Anti-Virus 17.0.0.611 and I know about this bug. But the problem is I had Firefox version 56 without any problems. After update to verion 57 I completly removed Firefox with Revo Uninstaller Pro and installed version 56 but bug still occured.

more options

can you try switching to the 2018 version of their product line (afaik users are entitled to do that if the license is still ongoing)?

more options

I can't do that because license expired long time ago. But I removed KAV and it was bug you linked to. Thanks.