Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Solution 'delete "profiles.ini"' works only for first startup

  • 5 답장
  • 1 이 문제를 만남
  • 28 보기
  • 최종 답변자: poljos

kutitko
kutitko
more options

Hi,

today I received an upgrade to version 57. After sign in (which was little weird, I had never had to do that after an upgrade) everything worked well - until I closed the firefox window. When I wanted to open it again, error "Your Firefox profile cannot be loaded. It may be missing or inaccessible." has appeared. So I tried the obvious solution - deleted "profiles.ini" file. Which worked, but only for the first startup. If I close the window and try to start firefox, error appears again.

Unsuccessful solutions (tried each maybe 5 times):

  • delete "profiles.ini" file / all mozilla files in %appdata% folder
  • reinstall firefox
  • restart windows
  • delele mozilla files from registry

My antivirus is Avast (only info, since i read on forum, that Kaspersky could cause this type of error)

Hi, today I received an upgrade to version 57. After sign in (which was little weird, I had never had to do that after an upgrade) everything worked well - until I closed the firefox window. When I wanted to open it again, error "Your Firefox profile cannot be loaded. It may be missing or inaccessible." has appeared. So I tried the obvious solution - deleted "profiles.ini" file. Which worked, but only for the first startup. If I close the window and try to start firefox, error appears again. Unsuccessful solutions (tried each maybe 5 times): *delete "profiles.ini" file / all mozilla files in %appdata% folder *reinstall firefox *restart windows *delele mozilla files from registry My antivirus is Avast (only info, since i read on forum, that Kaspersky could cause this type of error)

글쓴이 kutitko 수정일시

모든 댓글 (5)

poljos
poljos
  • Top 25 Contributor
more options

Zkus si udělat nový profil Firefoxu https://support.mozilla.org/cs/kb/sprava-profilu Rozhodně se zbav toho Avastu (kompletně ho vypni, radši odinstaluj).

kutitko
kutitko 질문자
more options

Vytvoření nového profilu: firefox se nespustí ani napoprvé Dočasné vypnutí Avastu: nepomohlo Odinstalování Avastu: nepomohlo

poljos
poljos
  • Top 25 Contributor
more options

Jak to myslíš s tím napoprvé? Vypni Firefox (nesmí být ani v spuštěných procesech). Pak Start - Spustit - zadat tam: firefox -p a odentrovat. Pokud ani tohle nefunguje, tak reinstalovat Firefox kompletně (zazálohovat důležitá data nebo celý profil).

kutitko
kutitko 질문자
more options

Pokud smažu soubor profiles.ini a nevytvořím si ručně nový profil, tak mi firefox jde spustit jednou (předpokládám, že firefox si při spuštění vytvoří profil sám) a poté, když ho zavřu a znovu spustím, vyhodí chybovou hlášku. Ovšem když profil vytvořím ručně přes firefox -p, tak nejde spustit ani jednou a rovnou zobrazuje hlášku.

Reinstalaci jsem právě zkoušel aspoň 5x. Buďto to nepomůže a nebo - pokud také ručně smažu profiles.ini - lze opět spustit pouze napoprvé.

Podařilo se mi ale zpětně nainstalovat verzi 56, tak budu používat tu a 57 zkusím třeba za měsíc.

poljos
poljos
  • Top 25 Contributor
more options

Kam jsi umístil složku toho nového profilu? Není to někde v systémové složce, která je pak chráněná? Kontroloval jsi PC na škodnou (adware, trojany a podobně)? Použij MBAM + AdwCleaner (nejlíp v nouzáku OS). Všechno nalezené dej smazat.