Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Updated Firefox. Can’t play any audio/video

  • 1 답장
  • 8 이 문제를 만남
  • 3 보기
  • 최종 답변자: Shadow110

more options

can’t get a response when I click for instance on a Netflix video, can’t click on log-ins, on Capcha can’t select choices. Removing Firefox and reinstalling doesn’t help. Writing this on my Dad’s computer because I can’t enter anything. Safari works fine, Can call up web sites on Firefox fine but can’t enter anything once I’m there.

can’t get a response when I click for instance on a Netflix video, can’t click on log-ins, on Capcha can’t select choices. Removing Firefox and reinstalling doesn’t help. Writing this on my Dad’s computer because I can’t enter anything. Safari works fine, Can call up web sites on Firefox fine but can’t enter anything once I’m there.

선택된 해결법

Try this and see if still get issues : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If so please make a new Profile and test it : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If it is your Profile then need to move stuff over to new Profile.

Please let us know if this solved your issue or if need further assistance.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (1)

more options

선택된 해결법

Try this and see if still get issues : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If so please make a new Profile and test it : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If it is your Profile then need to move stuff over to new Profile.

Please let us know if this solved your issue or if need further assistance.