Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Why after the newest update my Firefox stopped runnning?

  • 4 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: oliverivo

more options

After the newest update my Firefox stopped working. It doesn't even open, the more I try. So, I decided to uninstall and reinstall, several times, from the Mozilla Site but with the same result: nothing happens. In despear I even run a windows troubleshooting and, at the end, the result was "incompatible with Win10"...

After the newest update my Firefox stopped working. It doesn't even open, the more I try. So, I decided to uninstall and reinstall, several times, from the Mozilla Site but with the same result: nothing happens. In despear I even run a windows troubleshooting and, at the end, the result was "incompatible with Win10"...

모든 댓글 (4)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

Thank you Mkll for your concern on my problem. I run Microsoft Safety Scanner, which took 2hs and, at the end, a report said there was no menaces in my PC. I'm becoming crazy for this. What is preventing Firefox to run? Thank you, indeed!

more options

Did you uninstall it completely and then download FF57.0.1 for offline install and see if you get the same problem?

more options

Yes, EstEnd. I uninstalled several times and, after, accessed Mozilla.Org and the installation was made directly from there. So, what is going on I think it is a mystery for Sherlock Holmes, unless the mystery being Microsoft trying to banish any app that poses "menace" for its IE or Edge.