Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. (Firefox 57 and above) Click the Library button and choose History.
   (Click the menu button and choose History in older Firefox versions.)
2. In the History menu, choose "Clear Recent History...".
3. Under "Time range to clear", select "Everything".
4. Now, click the arrow next to Details to toggle the Details list active.
5. From the details list, check Cache and Cookies and uncheck everything else.
6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, I followed what you told me to do and I am happy to tell you it work I have Firefox to clear temp files and cookies when I close Firefox,

Is there a way for you to log this problem with Firefox,

Please let me know.

Thanks

Matthew

Hi, glad to hear its resolved, please select my above reply as the solution.

You can report bugs at https://bugzilla.mozilla.org

Thanks for using Firefox!

I had this problem too but it was solved thanks to this thread