Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 3 답장
  • 1 이 문제를 만남
  • 2 보기
  • 최종 답변자: philipp

kresnick
kresnick
more options

When I click the firefox application the window pops up saying "we can't find your pages" and them immediately closes. Then the crash reporter appears. The same thing happens in safe mode. This does not happen with other browsers. I've tried reinstalling Firefox and updating my OS, but nothing seems to be helping. I have a macbook pro running Sierra 10.12.6. The most recent crash ID was bp-960000a8-bd52-4542-b796-0fb540180430.

When I click the firefox application the window pops up saying "we can't find your pages" and them immediately closes. Then the crash reporter appears. The same thing happens in safe mode. This does not happen with other browsers. I've tried reinstalling Firefox and updating my OS, but nothing seems to be helping. I have a macbook pro running Sierra 10.12.6. The most recent crash ID was bp-960000a8-bd52-4542-b796-0fb540180430.

모든 댓글 (3)

philipp
philipp
  • Moderator
more options

hi, thanks for providing the crash report id. can you try if refreshing firefox in the safemode dialog can address the crash?

kresnick
kresnick 질문자
more options

The firefox window isn't open long enough for me to even have the option of refreshing in safe mode. It crashes and the window disappears within one second.

philipp
philipp
  • Moderator
more options

you'd need to try with a new profile in this case then: Profile Manager - Create, remove or switch Firefox profiles