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After 31July2018 TB fails to connect to my gmail acct, but I can still access gmail from browser and 2 cell phones.

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  • 최종 답변자: christ1

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I can still access my gmail acct from Linux and Win10 via Firefox. My old Galaxy S5 still lets me access my gmail acct via wifi, and my new Galaxy S9 seems to have no problem accessing my gmail acct - so, the acct and password are unchanged. Thunderbird is always up, the last Windows 10 system reboot was 21July and Thunderbird hasn't been updated since, nor was it ever restarted till today. Thunderbird is setup for IMAP to both my ISP email acct (still working ok) and IMAP to my gmail acct. I've changed the Authentication method for the gmail IMAP server setting to OAuth2, to no effect. When I try to get messages from the gmail acct, I get the error "Failed to connect to server imap.googlemail.com." Turning off the firewall on the PC does not help.

I can still access my gmail acct from Linux and Win10 via Firefox. My old Galaxy S5 still lets me access my gmail acct via wifi, and my new Galaxy S9 seems to have no problem accessing my gmail acct - so, the acct and password are unchanged. Thunderbird is always up, the last Windows 10 system reboot was 21July and Thunderbird hasn't been updated since, nor was it ever restarted till today. Thunderbird is setup for IMAP to both my ISP email acct (still working ok) and IMAP to my gmail acct. I've changed the Authentication method for the gmail IMAP server setting to OAuth2, to no effect. When I try to get messages from the gmail acct, I get the error "Failed to connect to server imap.googlemail.com." Turning off the firewall on the PC does not help.

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) popa.midco.net:995, SSL, passwordCleartext
     OUTGOING: , smtpa.midco.net:587, trySTARTTLS, passwordCleartext, true
   account4:
     INCOMING: account4, , (imap) groot:143, plain, passwordCleartext
     OUTGOING: , smtpa.midco.net:587, trySTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (nntp) news.sunflower.com:119, plain, passwordCleartext
     OUTGOING: , smtpa.midco.net:587, trySTARTTLS, passwordCleartext, true
   account6:
     INCOMING: account6, , (nntp) msnews.microsoft.com:119, plain, passwordCleartext
     OUTGOING: , smtpa.midco.net:587, trySTARTTLS, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, OAuth2
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account8:
     INCOMING: account8, , (nntp) secure.usenetserver.com:563, SSL, passwordCleartext
     OUTGOING: , smtpa.midco.net:587, trySTARTTLS, passwordCleartext, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-8c6b8ae1-24eb-4079-b9f6-6d38f0180311 (3/11/2018)
   https://crash-stats.mozilla.com/report/index/bp-ec8edb7b-e027-40d8-b4b7-731f70180228 (2/27/2018)
   https://crash-stats.mozilla.com/report/index/bp-e471d338-bacb-477a-a264-556510180224 (2/23/2018)
   https://crash-stats.mozilla.com/report/index/bp-2edb5eba-abbf-40de-bb6e-d090c0180126 (1/26/2018)
   https://crash-stats.mozilla.com/report/index/bp-2cced72a-3c91-4bc8-a0ba-7434e0180123 (1/23/2018)
 Extensions
   Enigmail, 2.0.7, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
   Google Calendar Tab, 3.9, true, googlecalendartab@momo
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   LookOut, 1.2.13, true, lookout@aron.rubin
   Provider for Google Calendar, 4.4, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
   Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.9.1
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     gfx.direct3d.last_used_feature_level_idx: 0
     javascript.enabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 2ebc1e32-6c62-4862-80a7-0339f20288a
     mailnews.database.global.indexer.enabled: false
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1532807965
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugins.update.notifyUser: true
     security.disable_button.openDeviceManager: false
     security.sandbox.content.tempDirSuffix: {911920db-e1a6-4611-bb94-67f8fe147547}
 Graphics
     GPU #1
     Description: NVIDIA GeForce GTX 660 Ti
     Vendor ID: 0x10de
     Device ID: 0x1183
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumd.dll
     Driver Version: 23.21.13.8831
     Driver Date: 11-14-2017
     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     ClearType Parameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 0 Enhanced Contrast: 400
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Ti Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?