Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Installed New Thunderbird version 60 which did not migrate into previous version. I uninstalled previous version and lost my locally stored emails.

  • 2 답장
  • 1 이 문제를 만남
  • 3 보기
  • 최종 답변자: John1950

more options

Today (1/09/18) I installed Thunderbird 60 thinking that this would integrate with my previously installed Thunderbird. I then noticed that I now had two Thundebird programs running. Using IObit un-installer I removed the previous version and no! I did not create a restore point. When I opened the new Thunderbird It had me carry out all the preliminaries such as my Email account etc. When I looked for all my Locally stored email Folders they were gone. I searched APPDATA and found the folders but all were marked .SBD and were empty. In a panic I went direct to my email provider to search for my local folders and they were gone from there also. I urgently need the information that is contained in those Folders. How can I recover them

Today (1/09/18) I installed Thunderbird 60 thinking that this would integrate with my previously installed Thunderbird. I then noticed that I now had two Thundebird programs running. Using IObit un-installer I removed the previous version and no! I did not create a restore point. When I opened the new Thunderbird It had me carry out all the preliminaries such as my Email account etc. When I looked for all my Locally stored email Folders they were gone. I searched APPDATA and found the folders but all were marked .SBD and were empty. In a panic I went direct to my email provider to search for my local folders and they were gone from there also. I urgently need the information that is contained in those Folders. How can I recover them

모든 댓글 (2)

more options

I suggest you "undo" whatever IObit un-installer did, I can't help you with it, I have never heard of it.

But running optimization software and uninstaller software rarely has a good outcome.

more options

Thanks Matt for your reply. I will get in touch with the software developer to see if they can resolve the issue