Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Two issues, 1) I can't log in or get reset emails 2) Can't install Dragon Dictation addon.

mttaylor73
mttaylor73
more options

I started out trying to install the Dragon dictation add on and that kept being blocked (or at least that was what I was told). Interestingly, I am now using Dragon dictation on the Mozilla website without a dictation box. Does that mean it will work throughout Firefox? However, when I was trying to login for support I could not get in. I asked for a reset of username and password via the clickable links, but nothing arrived. I just solve before making this email that my initial password may not have been proper because it did not include a number. I don't remember that being a problem yesterday when I first signed up. Please help.

I started out trying to install the Dragon dictation add on and that kept being blocked (or at least that was what I was told). Interestingly, I am now using Dragon dictation on the Mozilla website without a dictation box. Does that mean it will work throughout Firefox? However, when I was trying to login for support I could not get in. I asked for a reset of username and password via the clickable links, but nothing arrived. I just solve before making this email that my initial password may not have been proper because it did not include a number. I don't remember that being a problem yesterday when I first signed up. Please help.

선택된 해결법

Hi mttaylor73, unless something changed recently, the support site still has a separate login system and doesn't use your Firefox Account login. Someday it will be all be unified...

I am not familiar with the Dragon dictation add on. Can you get the exact wording of the message you got and update us with that? You might also check their support site in case this is a known issue with an obvious workaround.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

선택된 해결법

Hi mttaylor73, unless something changed recently, the support site still has a separate login system and doesn't use your Firefox Account login. Someday it will be all be unified...

I am not familiar with the Dragon dictation add on. Can you get the exact wording of the message you got and update us with that? You might also check their support site in case this is a known issue with an obvious workaround.

mttaylor73
mttaylor73 질문자
more options

Here is what I keep receiving.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi mttaylor73, thank you for the screenshot. I think the file is okay, it installed for me:

URL: https://dnsriacontent.nuance.com/15/setup/ffinstall.html File name: https://dnsriacontent.nuance.com/15/ff/DgnRiaFF.xpi

Name: Dragon Professional Web Extension Version: 1.40.0.5 Last internal update date: May 16, 2018

Sometimes users get the "corrupted" message when an installation redirects, but as far as I can tell, that doesn't occur with this one. Do you have any filtering add-ons or security software that could be modifying files retrieved in Firefox?