Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Can't update firefox to the latest version

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

LakaH
LakaH
more options

I keep getting a message "System Unsupported", that Firefox is out of date and that I need to upgrade my system to a version of windows (7, 8 or 10) that microsoft still suports. We upgraded our computer from WIndows 7 to 10 a while ago.

I keep getting a message "System Unsupported", that Firefox is out of date and that I need to upgrade my system to a version of windows (7, 8 or 10) that microsoft still suports. We upgraded our computer from WIndows 7 to 10 a while ago.

모든 댓글 (2)

James
James
  • Top 25 Contributor
  • Moderator
more options

In your More System Details by your post your UserAgent shows you using Firefox 52 on Windows Vista (NT 6.0).

Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

https://support.microsoft.com/help/15078/windows-make-older-programs-compatible

You may be for some reason running Firefox in Windows Vista compatibility mode. Firefox 53 and later requires Windows 7 or later to run.


edit: After fixing this compatibility setting, download current Firefox 63.0.3 Release from www.mozilla.org/firefox/all/ because if you were to do a internal update in Firefox you would get 60.3.0 ESR instead as you are on ESR channel due to using 52.9.0esr.

글쓴이 James 수정일시

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Like posted above, check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.