Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Send OTP via SMS instead app

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: Viet Vu

more options

I have enabled OTP for my account. Sadly it's used Google Authenticator and this app be removed from my phone.

Just wonder how can i do in this case ? Can we send OTP via SMS instead ( at least for this case )

Yes, i can use another account but it's not good option.

Any documents for verifying i can provide as well .

Thank you, Viet Vu

I have enabled OTP for my account. Sadly it's used Google Authenticator and this app be removed from my phone. Just wonder how can i do in this case ? Can we send OTP via SMS instead ( at least for this case ) Yes, i can use another account but it's not good option. Any documents for verifying i can provide as well . Thank you, Viet Vu

모든 댓글 (2)

more options

Didn't you save the recovery codes?

Without an app or extension that generates the 6-digit TOTP code you won't be able to access this account and and you will have to create a new account with a different email address.

more options

Hi there No, i don't save any backup code ( i don't think it's safe - anyone can take that ). Yes i know i can create new account with different email but ... it's not happy. Because i want to use one email for crossing platform: Google / Apple / Firefox etc ...

If possible FF can help me "delete" my old account. It's fine for me. So i can re-use it . No data saved on that account at all.

Thank you, Viet Vu