Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox maxing out CPU, runtime broker process on Windows 10

more options

On a Dell XPS laptop with Windows 10 and the latest versions of both Windows and Firefox, shortly after starting the browser a process called "Runtime Broker" uses all the CPU in two or three short bursts, causing the fan to run at the highest speed, draining power, and causing the OS to crash today. This has been happening for about two weeks after installing the latest updates for Windows and Firefox. Several tabs are open in the browser. The report is being submitted in Edge, so troubleshooting information isn't given yet. I will update it when I can successfully open Firefox.

On a Dell XPS laptop with Windows 10 and the latest versions of both Windows and Firefox, shortly after starting the browser a process called "Runtime Broker" uses all the CPU in two or three short bursts, causing the fan to run at the highest speed, draining power, and causing the OS to crash today. This has been happening for about two weeks after installing the latest updates for Windows and Firefox. Several tabs are open in the browser. The report is being submitted in Edge, so troubleshooting information isn't given yet. I will update it when I can successfully open Firefox.
첨부된 스크린샷

모든 댓글 (1)

more options

System details: User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363 Windows Version 10.0.18363 Build 18363 BaseBoard Product XPS 15 9530 BIOS Version/Date Dell Inc. A12, 6/13/2019