Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Thunderbird won't load: white screen with white box

  • 1 답장
  • 1 이 문제를 만남
  • 8 보기
  • 최종 답변자: haley45

haley45
haley45
more options

Hi, I clicked on the TB icon as usual to load messages but all that showed up was a blank screen with a blank rectangular box inside of it. My computer showed the messages were downloading, but all I could see was the usual apple in the menubar (I have a MacBook Air running Mojave) and "Thunderbird". I went through each option under "Thunderbird". Nothing would display, except that when I would click "hide TB", the white frame and any mention of TB would disappear. I tried to make you a screenshot, but the blank box inside the blank screen did not show. Ideas? Thanks.

Hi, I clicked on the TB icon as usual to load messages but all that showed up was a blank screen with a blank rectangular box inside of it. My computer showed the messages were downloading, but all I could see was the usual apple in the menubar (I have a MacBook Air running Mojave) and "Thunderbird". I went through each option under "Thunderbird". Nothing would display, except that when I would click "hide TB", the white frame and any mention of TB would disappear. I tried to make you a screenshot, but the blank box inside the blank screen did not show. Ideas? Thanks.

모든 댓글 (1)

haley45
haley45 질문자
more options

More information re above: I have a copy of the error report, but this software only allows images. The report is too long to save as a jpeg or screenshot. If there's a certain portion of it that you know would be helpful, let me know.