Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Fix slowness...

more options

Clicked on "fix slowness, crashing" POP-UP and now I lost all of my saved passwords, logins and Bookmarks. Really? And please don't tell me to just import them back from Chrome, because, as I weened myself from Chrome, of course I didn't save the passwords in both browsers and everything since migrating to FireFox. Welp, I guess I go back to Chrome and avoid this in the future. Scratching my head....

Clicked on "fix slowness, crashing" POP-UP and now I lost all of my saved passwords, logins and Bookmarks. Really? And please don't tell me to just import them back from Chrome, because, as I weened myself from Chrome, of course I didn't save the passwords in both browsers and everything since migrating to FireFox. Welp, I guess I go back to Chrome and avoid this in the future. Scratching my head....

모든 댓글 (2)

more options

It actually pisses me off because I found the initial screen that SPECIFICALLY states "Refreshing Firefox can fix many issues by restoring Firefox to its default state, while saving your essential information like bookmarks, and passwords."

more options

Hi FishF1, I'm sorry to hear your Refresh didn't complete properly for some reason. Maybe there was a locked file or it got interrupted somehow.

On your Windows desktop, do you have an Old Firefox Data folder? Inside, check for a folder with a partially random name, like "ab65z19w.default" -- that would have all your data from before the Refresh.

Before suggesting next steps, was there anything going wrong in your Firefox that led you to try the Refresh?