Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot download email attachments from aol.com on Firefox

  • 2 답장
  • 1 이 문제를 만남
  • 154 보기
  • 최종 답변자: CAlterman

more options

All of a sudden I cannot download attachments in emails from my aol.com account (using the aol.com website). I can still do so on other browsers, but not on Firefox. I have cleared my cache, and even reinstalled Firefox (after deleting my user profile files and signing back in on a newly reinstalled copy). The problem persists. The problem does not happen when I boot in Troubleshoot Mode. But I cannot figure out what's causing the problem to fix it in regular mode. Help!

All of a sudden I cannot download attachments in emails from my aol.com account (using the aol.com website). I can still do so on other browsers, but not on Firefox. I have cleared my cache, and even reinstalled Firefox (after deleting my user profile files and signing back in on a newly reinstalled copy). The problem persists. The problem does not happen when I boot in Troubleshoot Mode. But I cannot figure out what's causing the problem to fix it in regular mode. Help!

선택된 해결법

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.

You can possibly try to disable Smartblock.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.


문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

선택된 해결법

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.

You can possibly try to disable Smartblock.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.


more options

Thank you so much! It was the Enhanced Tracking Protection. Come to think of it, I think this started after I updated to the latest version of Firefox -- which must have included that as a default. Lord I bet a ton of people are going to be in similar jams in the coming days and weeks. Thanks for your help!