Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

not able to retrieve any data after a reset

  • 3 답장
  • 1 이 문제를 만남
  • 19 보기
  • 최종 답변자: FredMcD

more options

not able to retrieve any data after a OS reset, already tried syncing. I have lost all the bookmarks of over 10 years and saved passwords. Please help.

not able to retrieve any data after a OS reset, already tried syncing. I have lost all the bookmarks of over 10 years and saved passwords. Please help.

모든 댓글 (3)

more options

During the system reset, did you select to save your data?

Look in your user folder for: Windows.old Your saved data should be here.

more options

unfortunately there's no such folder. I was under the impression that the firefox data gets sync automatically

more options

Sync is meant only to share data. Not as a backup. Too many things can go wrong.

Are you synced to anything? Does it still have its data?

Step 1; Delete the old sync account. Step 2: Create a new sync account using the device that has the data. Step 3: For safety, turn off sync on that device. Step 4: Sync your other device(s). Did it work?


Back up and restore information in Firefox profiles {web link} I use a Legacy add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.