Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Incoming emails HTML and missing text issues with Thunderbird update

  • 8 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: jdlowder

more options

Hi:

Since the most recent Thunderbird update, incoming emails have not been showing up correctly.

  • Windows 7 machine
  • 91.2.1 (32 bit) Thunderbird
  • no extensions/add-ons
  • View / Message Body As / Original HTML

For any email where I am prompted to "show remote content," allowing the remote content makes images show up, but not text.

If I change Privacy / Mail Content to "Allow remote content in message" more messages display correctly, but there are still messages with embedded text where the text still does not appear. (I had not been allowing remote content previously and messages were displaying as intended, with the occasional "allow remote content" prompt.)

If I run Thunderbird in Troubleshoot mode, all the messages display correctly.

Suggestions?

Thanks!

Hi: Since the most recent Thunderbird update, incoming emails have not been showing up correctly. * Windows 7 machine * 91.2.1 (32 bit) Thunderbird * no extensions/add-ons * View / Message Body As / Original HTML For any email where I am prompted to "show remote content," allowing the remote content makes images show up, but not text. If I change Privacy / Mail Content to "Allow remote content in message" more messages display correctly, but there are still messages with embedded text where the text still does not appear. (I had not been allowing remote content previously and messages were displaying as intended, with the occasional "allow remote content" prompt.) If I run Thunderbird in Troubleshoot mode, all the messages display correctly. Suggestions? Thanks!

선택된 해결법

The newest update to Thunderbird seems to have addressed the underlying problem. Thanks for all the suggestions. Greatly appreciated!

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (8)

more options

Disable hardware acceleration in Preferences and restart Thunderbird.

more options

Stans said

Disable hardware acceleration in Preferences and restart Thunderbird.

Thanks for the suggestion. The change had no effect.

Jim

more options

If hardware acceleration has no effect, try launching in safe mode, 'Reset toolbars & controls', 'Make changes & restart'. Any difference?

more options

sfhowes said

If hardware acceleration has no effect, try launching in safe mode, 'Reset toolbars & controls', 'Make changes & restart'. Any difference?

That has no effect.

If I run in Troubleshoot Mode, all the emails display correctly, though.

Jim

more options

You mentioned there are no add-ons. Does that include language packs, dictionaries or themes? According to the kb article, the only other factor could be a userChrome file, if you have one. Are you using the default theme in normal mode?

more options

sfhowes said

You mentioned there are no add-ons. Does that include language packs, dictionaries or themes? According to the kb article, the only other factor could be a userChrome file, if you have one. Are you using the default theme in normal mode?

Running the default theme. The Extensions tab shows nothing, no add-ons or extensions running or even loaded. I run Firefox (94.0, 64-bit) for my default browser.

more options

I've don't know what else to change if it works in safe mode. See if it works with a new profile, created from Help/More Troubleshooting, about:profiles, and add an account.

more options

선택된 해결법

The newest update to Thunderbird seems to have addressed the underlying problem. Thanks for all the suggestions. Greatly appreciated!