Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Installing Firefox on Macbook

  • 3 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: rdb1

more options

i wish there was a "Comments" section on https://www.mozilla.org/en-US/firefox/mac/ so i could tell people "NEVER use this!!"

i tried last week, downloaded and installed. The installation process, after unpacking the download, tried to install a "helper application". Popped up a dialog box asking for an admin userid+passwd. (even though i was obviously already running as an admin user... because i was in the middle of doing the install.) This was not an iOS dialog box from Apple, and it didn't have an option for scanning my fingerprint; this was something the "helper app" was doing on its own. Well i gave it my userid+password, and it went on to say the installation failed, and bombed out with no Firefox installed on my machine. Now, for all i know, my credentials are out there, God only knows where. So i had to go change my passwd on all of my machines.  :(

i wish there was a "Comments" section on https://www.mozilla.org/en-US/firefox/mac/ so i could tell people "NEVER use this!!" i tried last week, downloaded and installed. The installation process, after unpacking the download, tried to install a "helper application". Popped up a dialog box asking for an admin userid+passwd. (even though i was obviously already running as an admin user... because i was in the middle of doing the install.) This was not an iOS dialog box from Apple, and it didn't have an option for scanning my fingerprint; this was something the "helper app" was doing on its own. Well i gave it my userid+password, and it went on to say the installation failed, and bombed out with no Firefox installed on my machine. Now, for all i know, my credentials are out there, God only knows where. So i had to go change my passwd on all of my machines. :(

모든 댓글 (3)

more options

Hello,

I am sorry to hear that you have had this issue. Please make sure that you only download Firefox from a trusted source. I would not be surprised if there was a website that mocked Mozilla's official site.

As for the last part, if the app had root, it could simply make a different account with admin, maybe this was to make itself harder to detect; however, I think it would be easier to simply make and hide an account.

more options

선택된 해결법

more options

i downloaded again and verified that the https://www.mozilla.org connection is secure, and saw a valid certificate belonging to www.mozorg.moz.works i assume that is correct?

Then the instructions from James in the https://support.mozilla.org link were very clear, and following those steps, it worked. (And did not ask to install a "helper application" :)

Thank you both!!