Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Locked out of my Add-on Developer Account

  • 6 답장
  • 1 이 문제를 만남
  • 5 보기
  • 최종 답변자: Amelia

Luke
Luke
more options

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

Hi, I'm locked out of my Firefox Dev Account. I have an active extension and need to make changes. From what I found, if I lost the Authenticator App (new phone), and the recovery codes (can't find them) I'm locked out forever? This is not acceptable :( - I can verify the ownership of the email and domain connected to that account. Please help! Thanks!

모든 댓글 (6)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Can you log in to https://accounts.firefox.com ?

Luke
Luke 질문자
more options

I can not, this is the exact problem. :/

Amelia
Amelia
more options

Hello,

I have called for an admin to come and help. I am not aware how long this will take.

Luke
Luke 질문자
more options

Hi @Amelia, how can we proceed for this? This is getting a real problem. We cannot make any updates. What if we have a security issue? Thank you for any help.

Amelia
Amelia
more options

Hi,

I am unsure. As far as I can see, the post that I had used attn:admin for was deleted.

I was following [Attn Admin] How the community can reach an Admin and when you might want to

Amelia
Amelia
more options

Also, look at What if I'm locked out of Two-Step Authentication?