Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox browser closing/crashing

  • 2 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: Bill Pettit

more options

I have noticed issues with; when I download an attachment, i.e.graphics file, that the browser closes.

I have my emails configured where Yahoo and gmail available by selecting. Sometimes Yahoo mail will close and Gmail will remain open, Firefox doesn't crash but somehow closes either gmail or yahoo but not both???

I have noticed issues with; when I download an attachment, i.e.graphics file, that the browser closes. I have my emails configured where Yahoo and gmail available by selecting. Sometimes Yahoo mail will close and Gmail will remain open, Firefox doesn't crash but somehow closes either gmail or yahoo but not both???

선택된 해결법

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

선택된 해결법

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Bill Pettit said

I have noticed issues with; when I download an attachment, i.e.graphics file, that the browser closes. I have my emails configured where Yahoo and gmail available by selecting. Sometimes Yahoo mail will close and Gmail will remain open, Firefox doesn't crash but somehow closes either gmail or yahoo but not both???

bp-f5204cd0-d18d-4d9e-b5d1-3c0dd1170726 7/26/2017, 1:32 PM View bp-90997a70-2561-4e55-98df-240f22160514 5/14/2016, 3:56 PM View bp-a7763e5c-67b2-42cb-8c84-9d2622160406 4/6/2016, 4:06 PM View bp-5ca0b2c0-804c-4446-aa70-e3a392160331 3/30/2016, 8:48 PM View bp-ec5d18e4-236e-4af1-b714-06e182160325 3/25/2016, 7:53 PM View