Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Installation issue on Win 10

  • 3 답장
  • 0 이 문제를 만남
  • 51 보기
  • 최종 답변자: bilbobagins22

more options

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation downloads and installs as it should. Firefox has been selected as the default browser and everything appears as it should. When I open Firefox and type in an address, nothing populates. No site will open on the screen. When I open settings in Firefox, nothing opens. When I open history, it shows that I have been to the sites that I have loaded even though they haven't shown on the browser. I have completely uninstalled Firefox and reinstalled it with the same result. I have downloaded Opera browser and it installs correctly, I have downloaded and installed Firefox from Opera and had the same result. Any ideas?

Thanks, John

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation downloads and installs as it should. Firefox has been selected as the default browser and everything appears as it should. When I open Firefox and type in an address, nothing populates. No site will open on the screen. When I open settings in Firefox, nothing opens. When I open history, it shows that I have been to the sites that I have loaded even though they haven't shown on the browser. I have completely uninstalled Firefox and reinstalled it with the same result. I have downloaded Opera browser and it installs correctly, I have downloaded and installed Firefox from Opera and had the same result. Any ideas? Thanks, John

선택된 해결법

Wil,

Reinstall Firefox. Download the full installer. Check your permissions. Try to update the browser manually. Run Firefox as an Administrator. Disable Windows Defender. Check your security software.

I had already done all of these things to no avail. I found message that a file was missing, vcruntime140.dll. I copied it from another computer and pasted in the appropriate folder, and all is well now. Thank you.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

I just uploaded an image of the page.

more options

Reinstall Firefox. Download the full installer. Check your permissions. Try to update the browser manually. Run Firefox as an Administrator. Disable Windows Defender. Check your security software.

Regards, Will

more options

선택된 해결법

Wil,

Reinstall Firefox. Download the full installer. Check your permissions. Try to update the browser manually. Run Firefox as an Administrator. Disable Windows Defender. Check your security software.

I had already done all of these things to no avail. I found message that a file was missing, vcruntime140.dll. I copied it from another computer and pasted in the appropriate folder, and all is well now. Thank you.