Clicking on Get Messages results in the above error message.

I presume you are using IMAP and so you should have the following server settings:

• Incoming Server name: imap.bell.net
• Port : 993
• Connection Security: SSL/TLS
• Authentication Method : Normal Password
• User name: Full email address
• Password: same as used to logon to webmail account.

SMTP

• Server name: smtphm.sympatico.ca
• Port: 587
• Connection Security: STARTTLS
• Authentication Method : Normal Password
• User name: Full email address
• Password: same as used to logon to webmail account.

Q: Have you checked to see if there is an outage in your area ?

• https://support.bell.ca/outage-check

Q: What OS are you using ? Q: What version of Thunderbird are you using?

Firewall: Exit Thunderbird and access Firewall Thunderbird needs to be set up as an allowed program otherwise the Firewall may block access to internet/ports. Confirm Thunderbird is set up as an allowed program in Firewall.

Q: What Anti-Virus product are you using ? The best way to test if an AV is interfering is to restart the computer in 'Safe Mode with Networking' - if you normally connect using WIFI, then you may need to connect computer to router using an ethernet cable. Then start Thunderbird to see if you get a connection.

Check to see if there are too many cached connections: In Thunderbird

• Menu icon > Account Settings
• Select 'Server SEttings' for the account name
• On the right click on 'Advanced..' button
• 'Maximum number of connections to cache'- By default it is set to 5, suggest you try 3
• click on OK

Then exit/switch off all devices that maybe connecting to server, all computers, phones etc. Leave for a short while to allow server time to reset, then start Thunderbird and test connectivity.

Last night I tried my other pc, a Windows 10 laptop. I had not used Thunderbiord for 2 years in the laptop.

I opened Thunderbird 102.6.1 and it did the same as the Windows 10 desktop pc. No emails in the Inbox.

I went to Account Settings, Server Settings and Advanced, Maximum number of connections to cache and changed the cache from 5 to 2.

Emails began filling the inbox. The laptop pc also had no email filters set.

Felling lucky I went back to the desktop Windows 10 p, opened Thunderbird 102.6.1 and changed the Maximum number of connections to cache from 5 to 2. Emails began filling the inbox.

I did have a number of email filters set on the desptop Windows 10 pc but for some reason the Message Filters were now empty.

I have one issue remaining. On the Windows 10 desktop The Inbox and Trash both rebuilt but the Deleted folder and files remain in the Trash folder and the Inbox shows 5 new emails which in fact are the 5 old emails which were there.

I went to the Profiles folder and deleted the msf file for the Inbox and the Trash folder.

I now have Thunderbird downloading new emails as well as populating the Inbox with the old emails. BUT I would like to figure out how to empty the trash with the 3 folders and some files in each folder as well as having those 5 emails show up as new emails. Any thoughts?