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Firefox and Chrome crash instantly when opened on Windows 10

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  • 최종 답변자: Paul

i.masterofskills
i.masterofskills
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Hey, I just factory reset my computer and the first thing I did was download Firefox and Google Chrome. When I try to open them, they instantly close. The browser that I'm currently able to use is Microsoft Edge. After this didn't work, I checked for Windows updates, and had some queued. After restarting and applying the updates, the issue persisted. Although it might be worth to mention that after a few moments from restarting my laptop, they both worked fine. But given like ten-ish seconds, they both started to crash again.

Hey, I just factory reset my computer and the first thing I did was download Firefox and Google Chrome. When I try to open them, they instantly close. The browser that I'm currently able to use is Microsoft Edge. After this didn't work, I checked for Windows updates, and had some queued. After restarting and applying the updates, the issue persisted. Although it might be worth to mention that after a few moments from restarting my laptop, they both worked fine. But given like ten-ish seconds, they both started to crash again.

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Paul
Paul
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.