Gmail account no sent folder, only INBOX
I use version 102.8.0 on two Win11 laptops. Since 06/03/2023 the Sent folder for my Gmail account has disappeared from both laptops.
When I look under "subscribe" only the Inbox is shown.
I'm not sure when the folder disappeared but it can't have been more than a day or two before 06/03/2023.
I've tried unchecking "place a copy" but this makes no difference.
I don't use extensions.
The fact that it affects two different laptops suggests to me that it is a problem with the way Thunderbird interfaces with Gmail.
Has anyone else encountered and solve a problem like this?
Thanks
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When connectivity is lost so to are folders. SO the obvious first question is do you receive mail?
Hello Matt, Thanks for responding to my query.
To answer your specific question, I am still receiving emails and can also send emails. The problem is that because Thunderbird can't see the Sent folder I have to log in to Gmail through my browser to check that the email has been sent.
I am beginning to suspect that the problem is with the Gmail SMTP server. I think my credentials have somehow been corrupted. I tried restoring my laptop from a 1st March image backup because I knew everything was okay then and Thunderbird could see the Sent folder. But after the restore, Thunderbird still couldn't see the Sent folder.
I tried creating a new Gmail account and Thunderbird has no problems with this account and can see the Sent folder.
I also tried removing and re-adding the old account, but Thunderbird just re-added the account using the old account data so that didn't achieve anything.
As a temporary work around I have set Thunderbird to copy sent messages from the old account to the new account. That works and allows me to manage everything on the laptop again.