Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Moving TB Inbox/Sent mail to TB files, loses mail

  • 3 답장
  • 0 이 문제를 만남
  • 1 보기
  • 최종 답변자: david

more options

Hello Thunderbird, I have two laptops and two mobiles sychronised to my TB Account of which the main email address is over Gmail/Imap using the laptops Windows 10 OS (emails are only read on the handsets}. A fault has recently occured when moving the Inbox/Sent emails into the TB folders: the emails are getting lost. This situation occurs when:

  • the email is dragged & dropped between the TB columns; &
  • the mouse is right-clicked and the 'Move-to' option selected and subsequently, the 'Move-to the particular file' selected.

On both methods the email leaves the Inbox/Sent column but does not reappear in the chosen File (nor does it appear in the Deleted box)i.e. becomes lost. All guidance and suggestions are welcome. Kind regards, Tim Simpson

Hello Thunderbird, I have two laptops and two mobiles sychronised to my TB Account of which the main email address is over Gmail/Imap using the laptops Windows 10 OS (emails are only read on the handsets}. A fault has recently occured when moving the Inbox/Sent emails into the TB folders: the emails are getting lost. This situation occurs when: * the email is dragged & dropped between the TB columns; & * the mouse is right-clicked and the 'Move-to' option selected and subsequently, the 'Move-to the particular file' selected. On both methods the email leaves the Inbox/Sent column but does not reappear in the chosen File (nor does it appear in the Deleted box)i.e. becomes lost. All guidance and suggestions are welcome. Kind regards, Tim Simpson

모든 댓글 (3)

more options

Explicit steps will be appreciated. I do not understand "the email is dragged & dropped between the TB columns' - what columns? and then right-clicked and 'move-to option. I regularly move messages from IMAP to a folder with never a problem. I am trying to figure why dragging and right-clicking. It seems that right-clicking would suffice. My hope is that there may be a simple change in what you're doing will fix this. Thank you.

more options

Hello David, Many thanks for your quick reply. Your question regarding 'columns'. When reading my emails I am looking at two 'columns': the first gives me the details of my email addresses and, underneath, the various Files are listed. The second 'column' is either the emails Inbox/Sent box.

Usually,when filing emails, I use the right-click method. Other times when, say, there are several to move to the same file, I use drag & drop between the columns which is usually successful. The same success for both Inbox/Sent emails.

This week the snag has occured with both Inbox/Sent i.e. that drag & drop removes an email but does not deliver it to the appointed file. Similarly with right-click: the emails it does move do not stay in the files, they quickly go missing.

Hope this clarifies the snag.

Kind regards, Tim

more options

Unfortunately, I cannot duplicate that, as that work flow is common throughout Thunderbird users. From your post, this seems to have happened just recently. A new release version was announced today, and installing it may help. But that's just my guess.