Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Version 117 crashes on launch

  • 1 답장
  • 0 이 문제를 만남
  • 14 보기
  • 최종 답변자: Paul

more options

All updates since 117.0 crash when I attempt to launch (iPhone X, iOS 14.3). I've never had any issue with previous updates. Seems like a bug that needs rectifying.

All updates since 117.0 crash when I attempt to launch (iPhone X, iOS 14.3). I've never had any issue with previous updates. Seems like a bug that needs rectifying.

모든 댓글 (1)

more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.