Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes Android system and System UI processes after every image download

  • 7 답장
  • 4 이 문제를 만남
  • 1 보기
  • 최종 답변자: ssssaaaa

more options

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

Firefox crashes Android system and System UI processes after every image download. It happens after every image download finishes. Firefox version in screenshots.
첨부된 스크린샷

선택된 해결법

Hi

This is something that our developers are looking into and hope to have resolved very soon. You can follow progress on this at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1847141

문맥에 따라 이 답변을 읽어주세요 👍 2

모든 댓글 (7)

more options

Android 10 on Sony XZ2 Compact.

more options

Hi

That Android error message seems to state that it is the Phone app that has crashed, not Firefox for Android. I recommend that you check for updates from the Google Play store for the Phone app.

more options

Hi, you are right, it's the Phone app and Android System UI that crashes. It happens *every* time I download an image (I checked different images before submitting) and I haven't experienced it before or experience it doing anything else on my phone.

I've tried Force stopping the Phone app and opening it again to see if that does anything, but I have a hard time seeing how it could have anything to do with that? I haven't ever had the Phone app crash before.

more options

I thought it was a part of Android system since the display goes black for a couple seconds and then the lock-screen appears after that, but that must be because of System UI crashing.

more options

선택된 해결법

Hi

This is something that our developers are looking into and hope to have resolved very soon. You can follow progress on this at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1847141

more options

Same issue here, but no matter what type of file is downloaded. Happened to me with ZIP, DOCX, PDF, image files. Tried to uninstall, then install again Firefox without addons and setting up synchronization. Didn't work. The phone as a whole crashes to loading screen, then after a second or two (faster than reboot) lockscreen appears like after turning the phone on.

HTC Desire 21 Pro 5G (Android 10). Firefox ver. 119.0 (Build #2015980915), 367d60e851+ GV: 119.0-20231019122658 AS: 119.0

more options

This issue was resolved for me in update 118. Please make a new post for 119 if you're still experiencing this problem. :)