Menu Bar turns gray when viewing a message TB115
When viewing a message in a tab, if you click on the junk setting, TB will process the message according to the message filters and then it will display the next message. At this point the Menu Bar is disabled. The only resolution is to close the tab. TB will return to the In Box and the Menu Bar is re-activated. The issue appears to be intermittent. I have been unable to determine under what conditions the error occurs.
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If it happens with 115.6.0 started as Help > Troubleshoot Mode, then please file a bug report.
Name: Thunderbird
Version: 115.6.0 Build ID: 20231215200246 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.6.0 OS: Windows_NT 10.0 22621 OS Theme: Launcher Process: Enabled Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 2 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 39.7 GB Disk Space Available: 722 GB Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, 3 account7: INCOMING: account7, , (nntp) freetext.usenetserver.com:119, plain, 3 OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, 3, true account13: INCOMING: account13, , (imap) imap.gmail.com:993, SSL, 10 OUTGOING: , smtp.gmail.com:465, SSL, 10, true account14: INCOMING: account14, , (rss) Feeds, plain, 3 account16: INCOMING: account16, , (imap) imap.gmx.com:993, SSL, 3 OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, 3, true account18: INCOMING: account18, , (imap) mail.wd5ddh.org:993, SSL, 3 OUTGOING: , mail.wd5ddh.org:587, alwaysSTARTTLS, 3, true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.0 0.17.0+PR2073.MZLA.115.6.0 C:\Program Files\Mozilla Thunderbird\rnp.dll Calendar Settings Home
Name Value
Name: Type: storage Disabled: false Username: URI: Refresh Interval: Read-only: false Suppress Alarms: false Cache Enabled: false iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: true Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: Name: Type: storage Disabled: Username: URI: Refresh Interval: Read-only: Suppress Alarms: Cache Enabled: iMIP Identity: id1 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: true Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: Name: Type: gdata Disabled: Username: URI: Refresh Interval: 60 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: true iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: 5 Attachment Supported: false Max Categories: Privacy State Supported: Priority Supported: false Event Supported: false Task Supported: true Local Time Supported: false UTC/GMT Supported: Auto-Scheduling Supported:
Holidays in United States Name: Type: gdata Disabled: Username: URI: Refresh Interval: 0 Read-only: true Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: true iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: 5 Attachment Supported: false Max Categories: Privacy State Supported: Priority Supported: false Event Supported: true Task Supported: false Local Time Supported: false UTC/GMT Supported: Auto-Scheduling Supported: Name: Type: gdata Disabled: Username: URI: Refresh Interval: 60 Read-only: true Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: true iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: 5 Attachment Supported: false Max Categories: Privacy State Supported: Priority Supported: false Event Supported: true Task Supported: false Local Time Supported: false UTC/GMT Supported: Auto-Scheduling Supported: bobtezyk@gmail.com Name: Type: gdata Disabled: Username: URI: Refresh Interval: 30 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: true iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: 5 Attachment Supported: false Max Categories: Privacy State Supported: Priority Supported: false Event Supported: true Task Supported: false Local Time Supported: false UTC/GMT Supported: Auto-Scheduling Supported:
ECARC
Name Value
Name: Type: gdata Disabled: Username: URI: Refresh Interval: 30 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: true iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: 5 Attachment Supported: false Max Categories: Privacy State Supported: Priority Supported: false Event Supported: true Task Supported: false Local Time Supported: false UTC/GMT Supported: Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1 Extension: 1
Add-ons
Name Type Version Enabled ID
Addon Compatibility Check extension 1.9.1 true addoncompatibility@opto.one
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing extension 1.0 true bing@search.mozilla.org
Compact Headers extension 5.1 true compactHeaders@dillinger
DuckDuckGo extension 1.0 true ddg@search.mozilla.org
Google extension 1.0 true google@search.mozilla.org
Provider for Google Calendar extension 115.0.2 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Signature Switch extension 2.16.1 true {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Norton 360 Antispyware: Firewall: Norton 360
Graphics
Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_plat
The troubleshoot file was too large to post so I had to delete some blank entries.
When I invoked Troubleshoot mode, the tool bar disappeared so I am not sure if the dump is useful.
Here is an update with additional information:
When the menu bar goes gray, if you delete the message by right clicking and using the subsequent menu selection, the message is deleted, the message above appears and the menu bar is re-activated.