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Syncing went horrible

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  • 최종 답변자: Paul

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What happened was, when I got my new computer on Christmas, I signed into my Firefox account and I'm not sure if I synced yet, but when I tried to log into my main email, the login wasn't there and a few other logins were gone, this was in 2021, my old pc is really slow and I can't access my computer's account cause it's corrupted and I reinstalled, reverted Firefox, like 5 times but it never worked, if you want to know My email was a gmail login

What happened was, when I got my new computer on Christmas, I signed into my Firefox account and I'm not sure if I synced yet, but when I tried to log into my main email, the login wasn't there and a few other logins were gone, this was in 2021, my old pc is really slow and I can't access my computer's account cause it's corrupted and I reinstalled, reverted Firefox, like 5 times but it never worked, if you want to know My email was a gmail login

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.