Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Lost my passwords after reinstall

  • 6 답장
  • 2 이 문제를 만남
  • 18 보기
  • 최종 답변자: TyDraniu

more options

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages . Help!!

모든 댓글 (6)

more options

Hi

Have you previously synced your passwords to Firefox on a different device using Firefox Sync?

more options

No, I never did that.

more options

No, I never did that. Is that fatal?

more options

Hi

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

more options

No, I never used Sync. I am the person who needs to recover my saved passwords after having uninstalled then reinstalled Firefox.

Problem explained in the first post in this thread.

Are these saved passwords recoverable?

HELP!!

more options

I don't think that user data on Firefox for Android can survive reinstalling.