Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

INbox corruption

  • 3 답장
  • 0 이 문제를 만남
  • 4 보기
  • 최종 답변자: Wayne Mery

more options

I'm having periodic, random corruption of my Inbox. I have tried deleting the index file and recreating it. No help.

I read previous conversations and, frequently, the advice is to turn off your virus checker. Turning off Norton 360 is not acceptable, unless there is an alternate way of preventing viruses entering through email. Is there another way to handle the problem?

I have about 3500 emails in my Inbox. Could there be a bug that shows up when the Inbox gets big?

I'm running Windows 10 and I have no other corruption problems or oddities on the machine.

Thanks.

I'm having periodic, random corruption of my Inbox. I have tried deleting the index file and recreating it. No help. I read previous conversations and, frequently, the advice is to turn off your virus checker. Turning off Norton 360 is not acceptable, unless there is an alternate way of preventing viruses entering through email. Is there another way to handle the problem? I have about 3500 emails in my Inbox. Could there be a bug that shows up when the Inbox gets big? I'm running Windows 10 and I have no other corruption problems or oddities on the machine. Thanks.

모든 댓글 (3)

more options

The general advice is not to 'turn off' the antivirus, but to exclude the TB profile folder from AV scanning, while retaining the real-time background scanning that should guard against opening infected attachments.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Norton_Security

http://kb.mozillazine.org/Antivirus_software

Test the effect of bypassing startup apps like AV by running Windows in safe mode.

more options

Thank you! I've taken your advice and excluded virus scanning of the profile directory. Since this has been happening at random intervals, I probably won't know for awhile. Will post again if trouble recurs.

more options

wcmead said

Thank you! I've taken your advice and excluded virus scanning of the profile directory. Since this has been happening at random intervals, I probably won't know for awhile. Will post again if trouble recurs.

Also please update even if the problem does not recur. Thanks.