Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

One site blank in Linux FF but not in Windows FF

  • 6 답장
  • 0 이 문제를 만남
  • 1 보기
  • 최종 답변자: jonzn4SUSE

more options

https:\\archive.org works perfectly in Firefox on Win-10, but on a new Linux Mint install, (with default Firefox as included), this particular website simply displays as a blank white screen. Every other website I try on the Linux install works perfectly; it is only this one website which does not work.

There are no add-ons, no proxies, no security suites, nothing extra. I cleared all cookies and cache. Tried running FF in Protected Mode. Nothing seems to fix it.  There are no error messages displayed - just a blank white screen.

And, to make it worse, I am not particularly computer-literate, (I'm 82 years old...), so you will have to give me simple guidance if I need to get involved with deeper logging etc.

https:\\archive.org works perfectly in Firefox on Win-10, but on a new Linux Mint install, (with default Firefox as included), this particular website simply displays as a blank white screen. Every other website I try on the Linux install works perfectly; it is '''only''' this one website which does not work. There are no add-ons, no proxies, no security suites, nothing extra. I cleared all cookies and cache. Tried running FF in Protected Mode. Nothing seems to fix it. There are no error messages displayed - just a blank white screen. And, to make it worse, I am not particularly computer-literate, (I'm 82 years old...), so you will have to give me simple guidance if I need to get involved with deeper logging etc.

모든 댓글 (6)

more options

For me it looks like a DNS issue. You're probably using Cloudflare.

To test it out:

  1. Click the menu PhotonMenuButton button at the top right of the screen.
  2. Click Settings.
  3. Click Privacy & Security on the left.
  4. Scroll down to the DNS over HTTPS section.
  5. Select Increased Protection and choose NextDNS or https://dns0.eu
  6. Restart the browser

도움이 되셨습니까?

more options

Not sure who or what Cloudflare is, but, no, I am not knowingly using it. My ISP is a little company in eastern Canada, called Purple Cow. The Windows and Linux applications are using exactly the same connections, (and have the same settings in Firefox). I did, however, follow your kind advice, and set the DNS over HTTPS to NextDNS. Did not fix the problem.

But I am most grateful to you for your advice.

도움이 되셨습니까?

more options

Probably you meant // in your original post and not \\ (Firefox always uses forward slashes in web addresses).

What about the Wayback Machine -- will your Firefox load this address:

https://web.archive.org/

도움이 되셨습니까?

more options

You are correct: I meant forward slashes.

And, yes, the Linux Firefox loads web.archive.org/ , but NOT plain archive.org. What does this mean? (The simple one loads in the Windows version, but not under Linux. I can get to the archive.org pages by clicking on a choice in the ribbon at the top of the screen in web.archive.org, but not directly. And I can even go back to a particular BBC recording in "Audio", by using the "History" in Firefox on Linux. (A bit clumsy, but works...)

Incidentally, following the usual first advice: "Reboot", I tried this, but it made no difference. I still get a blank white screen with archive.org,

Update: No idea what happened, but when I went through web.archive.org, then to Audio, then to an actual file, (which left a trace in History), this resulted in the plain archive.org suddenly working normally in Linux. Obviously triggered some internal flag, (or something...?) Tell you what - I will keep this open for a day or two, to make sure it is stable. If everything works properly then, I will close the issue.

Thank you so much for your absolutely invaluable help, (even if, as I suspect, neither of us knows what happened to fix it.)

도움이 되셨습니까?

more options

It's possible that with a visit in the cache, Firefox has an easier time getting to the site than when it is resolving the bare URL or waiting for an HTTP to HTTPS redirect.

도움이 되셨습니까?

more options

You can try to clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Site works for me. see screenshot

Try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.