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Crashes Thunderbird EXCEPTION_ACCESS_VIOLATION_READ Bug 1891962

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New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

글쓴이 Matt 수정일시

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You likely have pop accounts. Try disabling the setting for getting new messages for some of them.

도움이 되셨습니까?

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This is working so far. I'll confirm one way or the other soon. Odd, as I had all email addresses downloading easily on the Windows 10 machine.

with Gratitude, L

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No, it is not working yet. I had left two email addresses to download. bp-dcff3255-7323-44e7-b38f-bae840250204 I've now instructed one of those not to download at start-up. I will reboot the whole laptop to see if that changes anything. Anything else to try would be appreciated.

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I haven't had a crash today. I don't know which bit of the above strategy has worked for me and my patience does not extend (at the moment) to experimenting to find out what I can add back in. In case it helps others, I currently have one email address which downloads at start and at regular intervals, another that does not download at start and then downloads at 6 minute intervals. There are three more addresses (rarely used) that I download manually. Thunderbird (and Windows 11) is neither in a safe mode nor a trouble shooting mode. I will wait a few days before pressing the 'solved the problem' button.

I'm still baffled concerning why I could download at start and at regular intervals for 5 addresses on a Windows 10 laptop but I can't do the same on this new Windows 11 laptop.

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Nope, crashed again. Any ideas? bp-992cd53c-0f14-4976-a498-883e20250206

bp-099cc937-e204-42f0-87d7-d35da0250206

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Is there an earlier version of Thunderbird that is still functional that does not have this problem? Where do I find it? bp-fc052fb1-f10b-4641-a789-8fbfa0250207

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Perhaps have a look at the bug https://bugzilla.mozilla.org/show_bug.cgi?id=1891962

There appears to be a try build that might fix the issue.

도움이 되셨습니까?

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Thanks, Matt. I had seen this but I don't understand it other than to suspect that if I download version thunderbird_esr115 rather than the latest version of Thunderbird, the problem might go away...but I couldn't find that version. Have I understood this correctly? I have programmers in the family; I'll ask next time someone appears. --No idea what a try build is.

Thunderbird hasn't crashed in several days. I am downloading messages manually. Any automatic download results in a crash. This isn't ideal, of course, but is working well enough for me to plod on a bit longer.

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laurie,

Some users report it helps to increase+stagger the interval check time for new messages for each account. Or turn off automatic check for all but one account.

Can you try this and report results?

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Thanks, Wayne, As you suggested, I changed one address to download at intervals (6 minutes, and not at start) leaving the others to download manually. This worked for c. 14 hours before crashing: 4f4be088-cb92-450e-908c-490f4385d677 I've gone back to manual downloads.

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Thanks for the update. Can you submit that last crash by clicking on it? (it didn't get sent to the crash systme)

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That crash report [4f4be088-cb92-450e-908c-490f4385d677] has vanished from the list. I have clicked SUBMIT for each crash report received. The crash listed on the 17th is this one: bp-8265b33f-b0cb-43bc-88b8-4cdc30250217 There was only one crash on that day. There is no Report ID ending 677.

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