Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox doesn't crash but when I close down it leaves a message saying that it has and asks for my e-mail address fior a reply when it knows the answer. Is this genuine?

  • 2 답장
  • 0 이 문제를 만남
  • 1 보기
  • 최종 답변자: rjohnson19

more options

Firefox doesn't crash but when I close down it says it has and I get a window with a message asking for my e-mail address and it says it will reply when it has more info. Is this genuine?

This happened

A few times a week

== a few weeks ago

Firefox doesn't crash but when I close down it says it has and I get a window with a message asking for my e-mail address and it says it will reply when it has more info. Is this genuine? == This happened == A few times a week == a few weeks ago

모든 댓글 (2)

more options

A shutdown crash is still a crash and can be bad for various reasons.

The most common cause of a crash on exit or improper shutdown is extensions.

Please see the article on Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to see if an extension is at fault.

For us to look at your crash report, submit a crash report (email address is optional), then:

  1. Go to about:crashes in the Location Bar.
  2. Copy the blue links (beginning with bp-) and paste them here.
more options