Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Unable to bookmark, and all bookmarks are lost.

  • 3 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: JYOuyang

more options

I recently started having problems with my bookmarks today. All bookmarks I had are gone, and when I go to restore, I get an error message stating, "Unable to process the bookmark file." I've read everything I can on how to find the files, and those files are not in the places listed. I had version 3.6.3, and tried updating to 3.6.4 to see if that would solve the problem, and it didn't. I've restarted firefox, and I've restarted my computer, and nothing's working. I'm also unable to bookmark any other sites. I have also tried running FireFox in safe mode, and I still have the same problem.

Any help with this issue would be appreciated.

Operating system

Vista

I recently started having problems with my bookmarks today. All bookmarks I had are gone, and when I go to restore, I get an error message stating, "Unable to process the bookmark file." I've read everything I can on how to find the files, and those files are not in the places listed. I had version 3.6.3, and tried updating to 3.6.4 to see if that would solve the problem, and it didn't. I've restarted firefox, and I've restarted my computer, and nothing's working. I'm also unable to bookmark any other sites. I have also tried running FireFox in safe mode, and I still have the same problem. Any help with this issue would be appreciated. == Operating system == Vista

모든 댓글 (3)

more options

You might have a locked or damage Places.sqlite (i.e. the file that stores history and bookmarks).

Try taking a look at http://kb.mozillazine.org/Locked_or_damaged_places.sqlite.

more options

That solved the problem. Thanks so much!

more options

You're very welcome.