I suddenly am not able to print anything coming thru from email or websites.
I can print something in my document file but if it comes from an email or the internet I get a message that says "Save as" and gives me options of desktop, etc. But that goes nowhere. When I click out that box, I get a message box that says " there has been an unidentified problem with printing".
I can print something in my document file but if it comes from an email or the internet I get a message that says "Save as" and gives me options of desktop, etc. But that goes nowhere. When I click out that box, I get a message box that says " there has been an unidentified problem with printing".
모든 댓글 (2)
1. You're using an old version of Firefox that isn't supported any longer.
2. Is your printer selected? "Save as" is for printing to software, not for output to a physical printer.
글쓴이 the-edmeister 수정일시
You need to update your plugins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:
- Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
- Shockwave Flash 9.0 r124
- Remove the old version from your system. See: http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall
- Do installations of the newest version per instructions below for Firefox and all other browsers, then do the installation for IE, if you have it
- Java Plug-in 1.4.2_03 for Netscape Navigator (DLL Helper)
- Uninstall the old version; instructions below
- Download and install the new version
- Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
- Note: plugin check page does not have information on all plugin versions
- Update Adobe Reader (PDF plugin):
- From within your existing Adobe Reader (if you have it already installed):
- Open the Adobe Reader program from your Programs list
- Click Help > Check for Updates
- Follow the prompts for updating
- If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
- Download complete installer (if you do NOT have Adobe Reader installed):
- Use Firefox to download and SAVE the installer to your hard drive from the link in the article below
- On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button
- If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download".
- Click "Save to File"; save to your Desktop (so you can find it)
- After download completes, close Firefox
- Click the installer you just downloaded and allow the install to continue
- Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
- Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
- After the installation, start Firefox and check your version again.
- From within your existing Adobe Reader (if you have it already installed):
- Update Shockwave Flash
- Use Firefox to Download and SAVE to your hard drive from the link in article below
- SAVE to your Desktop so you can find it
- After download completes, close Firefox
- Click on the file you just downloaded and install
- Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator"
- Note: Most browsers other than IE will also get updated with this one download
- Note: To update IE, same procedure but use IE to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
- After installation, restart Firefox and check your version again.
- Download link and other information: https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash
- Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin
- Update Java:
- Download and update instructions: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox
- Removing old versions: http://www.java.com/en/download