'''''"the scroll bar on the righthand side of "Bookmark this page: does not scroll"'''''<br /> See the image attached below. -------------------------------------------- '''<u>You are using an outdated version of Firefox that is no longer supported.</u>''' Please consider upgrading to the current version to take advantage of the feature and security upgrades. * Current version: http://www.mozilla.com/en-US/firefox/all.html *Also see: ** https://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6#Upgrading_from_Firefox_3_0_x_or_3_5_x ** https://support.mozilla.com/en-US/kb/Updating+Firefox?bl=n&s=update%20automatically -------------------------------------------- You have an item installed that is considered malware/spyware/adware, "My Web Search Plugin Stub". This type of pest is usually installed along with software you download from the internet; generally free programs, but not always. Carefully watch for "extra" items that will be installed and un-check or opt-out of them. #You can check to see if you have any of these from [http://www.google.com/search?q=%22Fun+Web+Products%22&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:es-ES:official&client=firefox-a|"Fun Web Products"] installed: #*Control Panel > Add or Remove Programs, click on any that you find and click "Remove": Ask.com Bar, My Search Bar, MyWay Speed Bar, My Web Search Bar, Fun Web Products Easy Installer #*See: #**http://www.safer-networking.com/removemywebsearch.php #**[http://www.pchell.com/support/mywebsearch.shtml|PC Hell: My Web Search Removal Instructions] #**http://helpint.mywebsearch.com/intlinfo/help/toolhelp.jhtml#q3 #You '''MAY''' need to change a preference to reset your default URL/location bar search provider: #*Enter '''about:config''' in the address/URL bar and press the Enter key #*If you see a warning, accept it (Promise that you will be careful) #*Filter = keyword.URL #*Below the Filter, if keyword.URL is '''bold''', right-click on keyword.URL and choose "Reset" #*Restart Firefox (File > Restart Firefox) #*See: http://kb.mozillazine.org/Keyword.url #You '''MAY''' need to reset your homepage. Firefox can open multiple home pages. Home pages are separated by the "|" symbol. #*See: http://support.mozilla.com/en-US/kb/How+to+set+the+home+page --------------------------------------- You need to update your plugins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins: * Adobe Shockwave for Director Netscape plug-in, version 11.0 * Adobe PDF Plug-In For Firefox and Netscape (you '''<u>may</u>''' need to update) * Shockwave Flash 10.0 r45 * Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers #Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave for Director''' #*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player. #*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it). #*When the download is complete, exit Firefox (File > Exit) #*locate and double-click in the installer you just downloaded, let the install complete. #*Restart Firefox and check your plugins again. #*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**Use Firefox to download and SAVE the installer to your hard drive from the link in the article below #**On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button #**If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download". #**Click "Save to File"; save to your Desktop (so you can find it) #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #**'''<u>Download link and more information</u>''': https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader #*After the installation, start Firefox and check your version again. #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from the link in article below #*SAVE to your Desktop so you can find it #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure '''<u>but use IE</u>''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*'''<u>Download link and other information</u>''': https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash #* Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin #'''Update Java:''' #* Download and update instructions: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox