We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Printing with HP Photosmart C309 all-in-one printer in Windows 7

  • 2 답장
  • 4 이 문제를 만남
  • 6 보기
  • 최종 답변자: lbarta

lbarta
lbarta
more options

Inside my HP Photosmart C309 printer box was a sheet that said "The HP Smart Web Printing application is not supported in the Firefox web browser." Of course, I didn't know this until bought the product and opened the box. I use Firefox all the time and want to be able to print from websites like Ancestry.com or any other website. Sometimes it does print, but very very very slowly. It might take ten minutes for a page to print. But sometimes I get error messages on my computer that printing failed or that it's offline. Even after I get a printer failed message, it may still print if I wait long enough. Is there any solution to this problem? If I tell it to print in fast draft it sometimes works better. If it is not compatible with Firefox, are you working on solving that issue?? I don't want to have to buy another printer after I just bought this one in November. I have no problems printing Word or WordPad documents.

Inside my HP Photosmart C309 printer box was a sheet that said "The HP Smart Web Printing application is not supported in the Firefox web browser." Of course, I didn't know this until bought the product and opened the box. I use Firefox all the time and want to be able to print from websites like Ancestry.com or any other website. Sometimes it does print, but very very very slowly. It might take ten minutes for a page to print. But sometimes I get error messages on my computer that printing failed or that it's offline. Even after I get a printer failed message, it may still print if I wait long enough. Is there any solution to this problem? If I tell it to print in fast draft it sometimes works better. If it is not compatible with Firefox, are you working on solving that issue?? I don't want to have to buy another printer after I just bought this one in November. I have no problems printing Word or WordPad documents.

모든 댓글 (2)

the-edmeister
the-edmeister
  • Moderator
more options

"The HP Smart Web Printing application is not supported in the Firefox web browser."

Misleading statement, like a lawyer wrote it - HP Smart Web Printing doesn't support Firefox. For some reason HP hasn't kept up with new versions of Firefox after the 3.5 version, and prior to that version the update to SWP for Firefox 3.0 and 3.5 came many months after those versions were released.

As far as the slow printing in Firefox, see if anything here helps you.
http://kb.mozillazine.org/Problems_printing_web_pages

lbarta
lbarta 질문자
more options

So what you're saying is that the problem is not with Firefox but with HP not keeping up with Firefox updates. So there really isn't a solution to my problem until HP updates its software to accept the new version of Firefox.